How to delete your Beacon account

If you’d like to delete your Beacon account and the data associated with it, you can do so at any time. This page explains how to request deletion and what happens to your data.

Delete your account from within the app

Open the Beacon app on your phone.
Go to Settings.
Tap Delete Account.
Confirm your decision.

Your deletion request is processed immediately. Your account becomes inaccessible right away, and your data is fully removed from our active systems within 30 days.

If you can’t access the app

If you’ve uninstalled Beacon, lost access to your phone, or are unable to sign in for any reason, email us at privacy@beaconhelps.com from the email address associated with your Beacon account. Include “Account deletion request” in the subject line. We’ll verify your identity and process the deletion within 30 days of receiving your request.

What gets deleted

When you delete your Beacon account, we delete:

Your account profile, including your email address, support level preference, and any accommodations information you provided
Connected service credentials, including Canvas access tokens, Canvas ICS URLs, and Gmail refresh tokens
Assignment data synced from Canvas
Engagement records, including last-opened timestamps, attestation history, and behind-mode triage events
Support level history and consent decisions
AI Tutor messages and session history
Push notification tokens and your phone number, if you provided one for SMS notifications
Notification delivery logs

What is retained, and for how long

Encrypted backups containing your data may persist for up to 30 days after deletion before being permanently purged from our backup systems. After 30 days, no copy of your data remains in any Beacon system.

Timing summary

Active systems: Your data is deleted within 30 days of your request.
Backup systems: Complete purge within 30 days.

Questions

If you have questions about deleting your account or about data we hold on your behalf, contact us at privacy@beaconhelps.com. We respond to data requests within 30 days.

Beacon is operated by Rachel Gubin Affiliate Consulting, Inc. d/b/a Beacon Helps, 21 Joyce Lane, Woodbury, NY 11797, USA.